Frequently Asked Questions

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Frequently asked questions

Can't find your answer below? Get in touch with our team today on 1300 471 794 or email support@corainsurance.com.au.

Have a question?

What is cora?

Starting with travel, cora aims to offer low touch retail insurance solutions for brokers.

Who built cora?

cora has been built by insurance.com.au, a team of insurance industry veterans, tech innovators, and customer service professionals. Combined, the team at insurance.com.au has developed a brokered solution for their products, making purchasing retail insurance products seamless for brokers.

Who is insurance.com.au?

insurance.com.au is a team is filled with insurance experts, tech innovators, and customer service professionals. insurance.com.au develops solutions with the focus on getting things done easily, efficiently and in the least possible time.

I’m a broker how do I sign up to cora?

Simple! Fill out our contact form here and our team will be in touch!

Looking to sign up your brokerage? Click here.

I’d like my brokerage to be onboarded to cora. What’s the next steps?

Interested in signing up your brokerage? Let us handle the work. Simply fill out this form, and our team will be in touch with more details.

Who can get access to cora?

If you’re part of the Steadfast Broker Network you can get automatic access here – Not a Steadfast Broker? Let’s talk!

Who are you partnered with?

You can view a list of our partners, on our partner page here!

What products are available via cora?

We currently offer access to a travel insurance solution on the cora platform, with pet protection on the way!

For more information on the products available via cora, visit our products page here.

We are looking to expand with more retail products very soon!

Are you planning on having more products available via cora?

Yes! insurance.com.au is already looking to expand our product suite, starting with travel insurance, shortly followed by access to pet protection.

What are the benefits to a broker using cora

cora is a platform built by insurance.com.au, designed to take time away from brokers when assisting clients with retail insurance solutions. Benefits of the cora platform for brokers includes:

Low touch retail insurance solutions.
Training material on products and services offered via battleface.
Seamless broker to client integration.
Easy to use platform and quoting journey.
Customer and policy lookup.

How are claims handled through cora?

Claims are handled by the insurer.

How do I access training materials?

We have plenty of training materials available on cora to talk you through the platform, products and offers.

Don’t miss a thing! Sign in here.

How do I contact the team at cora?

We have a service team available to assist you Monday to Friday, 8.30am to 5pm.

Contact the team today on 1300 471 794 or support@corainsurance.com.au.

I forgot my password

Visit the cora sign in page here and select ‘forgot my password’. A reset link will be sent through to the business email associated with your account.

I can’t login to my account

Can’t login to your account? We can assist!

Start by resetting your password, click here to visit the login page and select ‘I forgot my password’. A link should be sent to your email in minutes.

Didn’t receive an email, or still having issues accessing your account? Contact our team today.

A broker from my brokerage can’t login to their account

Having issues setting up one of your brokers? Please fill out our contact form, or email support@corainsurance.com.au with a detailed description of your issue and broker details.

I need to update my email address, or an email address of a broker registered to my brokerage?

To update an email address associated with a cora account, you will need to login here.

cora is an intuitive and broker-friendly platform that's easy to navigate. Sourcing a quote takes just minutes, and it can be sent directly to the client, streamlining the entire process.